How SmartStaff Scaled Hiring in Tier-2 & Tier-3 Cities with Dialflo AI Voice Agents!

 

The Story (Case-Study)

SmartStaff helps companies find and keep reliable blue-collar workers. But with thousands of job seekers across India, their recruiters were drowning in work, tens of thousands of calls every month just to screen, follow up, and onboard candidates.

It wasn’t working.

  • Recruiter teams were expensive to grow.
  • Calls could only happen during office hours, which slowed hiring.
  • Quality was inconsistent, some candidates slipped through, follow-ups were missed, and language barriers made things even harder.

In Tier-2 & Tier-3 cities like West Bengal and Odisha, the challenge was even bigger. There weren’t enough recruiters who spoke local languages.

SmartStaff needed a smarter way to reach candidates at scale.

The Fix: Dialflo AI Voice Agents

Instead of hiring more recruiters, SmartStaff brought in Dialflo’s AI Voice Agents.

These AI agents:

  • Screened candidates automatically, 24/7
  • Re-engaged past applicants when new jobs opened up
  • Answered onboarding FAQs so candidates felt supported
  • Spoke multiple languages — Hindi, Kannada, Tamil, Bengali, and more
  • Gave clear reports on who picked up, who dropped off, and who converted

What Happened Next

In just one month:

  • 20,000 AI calls went out
  • 10,789 were answered (~54% pickup)
  • 2,300 candidates qualified and moved forward (~22% conversion)

And the costs?

  • Each AI call lasted ~2 minutes, costing just ₹10 per call
  • Total monthly cost: ₹1 lakh
  • Cost per converted candidate: ₹47

Compare that to human recruiters:

  • 10–12 recruiters would’ve been needed, costing ₹3–4.5 lakh/month
  • Human cost per conversion: ₹300–400

👉 With Dialflo, SmartStaff saved 70–75% in costs while hiring faster and in more languages.

The Impact

  • Hiring cycles got faster — interviews were scheduled within hours, not days.
  • Recruiters focused on quality — AI handled repetitive calls.
  • Candidates stayed engaged — reminders reduced drop-offs.
  • Expansion into Tier-2 & Tier-3 cities became seamless — AI broke language barriers and worked 24/7.

In Their Words

“With Dialflo voice agents, we screened and scheduled 2,500 qualified candidates in a month at just ₹80 per hireable candidate. Our recruiters now focus on quality assessments, while AI handles repetitive calls. It’s transformed how we hire in Tier-2 & Tier-3 cities.” — SmartStaff Team

The Takeaway

For SmartStaff, AI wasn’t just about cutting costs. It was about hiring faster, smarter, and at scale — without burning out recruiters or missing out on candidates in smaller cities.

Dialflo Voice Agents became the bridge between job seekers and recruiters — always-on, multilingual, and affordable.

Recruitment, reimagined.

🔗 Dialflo : AI Voice Agents for Businesses! (Try Demo)

Dialflo’s voice intelligence connects India’s workforce to opportunity — everywhere.



#SmartHiring #RecruitmentAutomation #HRTech #TalentAcquisition #HiringSolutions #RecruitmentInnovation #SmartStaffSuccess
Location: India

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