Dialflo Voice AI in Last-Mile Logistics: Real-World Impact & Case Studies
Introduction: Giving Logistics a Voice “Your package will arrive today between 4–6 PM.” Messages like this are useful—until something changes or the customer needs to respond. In the past, resolving delivery questions meant drivers making calls on the move or call centers handling endless “Where’s my order?” inquiries. These manual interactions were expensive, error‑prone, and limited by staff capacity. At Dialflo, we’ve re‑imagined last‑mile communication. Our Voice AI agent connects with customers in real time to confirm addresses, reschedule deliveries, verify cash‑on‑delivery (COD) payments, and provide status updates—without human staff picking up a phone. The result? Fewer missed deliveries, faster resolutions, happier customers, and significant cost savings. Automating Delivery Calls & Reducing NDR Non‑Delivery Rate (NDR) is a silent profit drain in logistics. Missed addresses, unavailable recipients, and COD issues lead to repeat trips and returns. Dialflo’s Voice AI tackl...